DELIVERY & RETURN
All the deliveries are executed by COLISSIMO LA POSTE, CHRONOPOST, FEDEX or UPS. The delay and cost are:
FREE SHIPPING WORLDWIDE
– France: 2/3 days Colissimo without signature
– Europe: 3/5 days Ups or Chronopost
– US & outside Europe: 5/9 days Fedex
Some delay may accour during our national Holidays.
You may be required to sign for delivery. Please before signing you must inspect the package for check the conformity of your order.
RETURN
Free Return is available for the following countries: Austria, Belgium, Denmark, Italy, Ireland, Finland, France, Germany, Greece, Luxembourg, Netherlands, Poland, Portugal*, Slovenia, Spain*, United-Kingdom.
Please email us at return@pantos-paris.com.
For the countries concerned, we will provide a free return label on request by email.
You have the possibility to return your purchase within 30 days of the delivery date.
Other countries: Return fee to the responsibility of the customer.
Your package must be sent to our head office in Paris:
PANTOS PARIS
65 rue Michel-Ange
75016 Paris
France
Frames must be returned in original condition with all the packaging in order to receive the full credit. The responsibility of the product is in the hands of the customer as soon as customer receives it. Therefore customer assumes full responsibility of the return and condition of the product. In case of returning a damaged or defect product, Pantos Paris can deduct money from the amount that you are to be refunded.
Use of Our Distance Selling Service
To preserve the quality and sustainability of our distance selling service, PANTOS reserves the right, in cases of abnormal, excessive, or abusive use of the service, to apply specific conditions to future orders, including that return shipping costs may be borne by the customer.
This may apply in particular where previous orders have been systematically followed by full returns, or where a customer has returned an unusually high number of frames without retaining any item.
In such cases, PANTOS may, prior to dispatch, either:
- proceed with the order subject to the customer bearing the direct cost of any return;
- limit the number of frames that may be ordered; or
- cancel the order and issue a full refund.
This measure is intended solely to prevent misuse of the service and does not affect the customer’s statutory right of withdrawal for any order duly accepted and processed in accordance with applicable consumer law.
REFUND
After validation of your return by our customer service, we will credit 100% of the amount on the credit card used during the purchase transaction.
The refund can vary between 5 and 10 days depending on Stripe and your bank.
Buyers located outside of European Countries:
French tax (20% VAT) is not payable and therefore deducted from your payment upon checkout.
Local taxes
Please note that local import duties and taxes may still apply on your international order. We have no control over these charges and we are not able to predict what they might be. We advise you to contact your local customs office for further information. These taxes are to be paid by the customer.
* Except the specific Territories