DELIVERY & RETURN
All the deliveries are executed by COLISSIMO LA POSTE or UPS. The delay and cost are:
FREE SHIPPING WORLDWIDE
– France: 2/3 days
– Europe: 3/5 days
– US & outside Europe: 5/9 days
Some delay may accour during our national Holidays.
You may be required to sign for delivery. Please before signing you must inspect the package for check the conformity of your order.
Buyers located outside of European Countries:
French tax (20% VAT) is not payable and therefore deducted from your payment upon checkout.
Please note that local import duties and taxes may still apply on your international order. We have no control over these charges and we are not able to predict what they might be. We advise you to contact your local customs office for further information. These taxes are to be paid by the customer.
Free Return is available for the following countries: Austria, Belgium, Italy, Ireland, Finland, France, Germany, Greece, Luxembourg, Netherlands, Poland, Portugal*, Slovenia, Spain*, United-Kingdom.
Other countries: Return fee to the responsibility of the customer.
In excess of 2 free labels provided, the expenses of return are the responsibility of the customer.
You have the possibility to return your purchase within 30 days of the delivery date.
Please email us at firstname.lastname@example.org.
For the countries concerned, we will provide a free return label on request by email.
For the other countries, the delivery costs are to the responsibility of the customer.
Your package must be sent to our head office in Paris:
65 rue Michel-Ange
Frames must be returned in original condition with all the packaging in order to receive the full credit. The responsibility of the product is in the hands of the customer as soon as customer receives it. Therefore customer assumes full responsibility of the return and condition of the product. In case of returning a damaged or defect product, Pantos Paris can deduct money from the amount that you are to be refunded.
After validation of your return by our customer service, we will credit 100% of the amount on the credit card used during the purchase transaction.
The refund can vary between 5 and 10 days depending on Stripe and your bank.
* Except the specific Territories